FaceTime missing on your iPhone 4? Here’s how to fix it.

I discovered today that FaceTime didn’t work on my iPhone 4: people couldn’t start FaceTime calls with me and I didn’t have any of the FaceTime buttons present. Turns out that this problem is caused when restoring from an iPhone 3G running iOS 4 — it seems the FaceTime on/off setting is imported from the iPhone 3G (which has it turned off as it doesn’t support FaceTime). Going into Settings > Phone and then flipping FaceTime on solved it for me.

Other people seem to have had to jump through a couple of extra hoops to get this to work, if flipping the switch didn’t get you going, take a look at this post over at the Rusty Brick blog.

Update 2010-08-22: Still having trouble? Did you jailbreak your iPhone 4? There’s something else that might stop this working too.

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Update 2012-07-18: Several people have reported that the FaceTime icon disappears after you have done the initial setup, and that this is normal. To make a FaceTime call once setup is complete, go into your Contacts, find the person you want to video chat with, then you should see a FaceTime button underneath their contact info, in the same ara that the “Text Message” button is. Thanks to everyone who’s commented for sharing their stories!

52 thoughts on “FaceTime missing on your iPhone 4? Here’s how to fix it.

  1. problem solved on jailbroken iphone
    just go to cydia and search for “middlewhat” and instal it. after a restart you can see both facetime in settings and your contacts.

    worked well on my jailbroken iphone 4s

  2. I am in Afghanastan and before I left home my husband and I purchased iPhone 4S for each of us for the sole purpose of using Facetime. It woeked fine and then suddenly the icon disappeared off the contact list. I am unable to use it anymore. It started off working so what is the issue. My phone was never jailbroken or anything and other peoples iphones still work

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